Western Digital says it’s going to launch a firmware replace to handle a reliability concern with its SanDisk Excessive and Excessive Professional SSDs. Over the previous few months, , the and have been affected by individuals complaining of their lately bought 4TB and 2TB Excessive V2 and Excessive Professional V2 moveable drives immediately erasing the information they’d on them and, in some circumstances, turning into unreadable. The difficulty is seemingly restricted to drives manufactured for the reason that finish of 2022 and seems to have an effect on 4TB fashions primarily.
On Friday, Western Digital shared its first public assertion on the problem because it was found months in the past, telling it had a software program replace prepared for 4TB Excessive and Excessive Professional variants. “Western Digital is conscious of experiences indicating some clients have skilled a problem with 4TB SanDisk Excessive and/or Excessive Professional moveable SSDs (SDSSDE61-4T00 and SDSSDE81-4T00 respectively),” the corporate mentioned. “We’ve resolved the problem and can publish a firmware replace to our web site quickly. Clients with questions or who’re experiencing points ought to contact our Buyer Assist crew for help.”
Western Digital didn’t say when the replace would arrive, nor if it was additionally engaged on a repair for 2TB fashions. In response to ArsTechnica, the corporate didn’t reply questions if it might supply refunds to clients who misplaced their information after one in every of their Excessive or Excessive Professional SSDs failed. Western Digital didn’t instantly reply to Engadget’s request for remark and extra data. For those who personal a SanDisk Excessive or Excessive Professional SSD you purchased earlier than the top of 2022, chances are high your drive is okay, and also you don’t want to fret about it abruptly failing. Nonetheless, Western Digital’s gradual response is disappointing, particularly since SanDisk drives are typically recognized for his or her reliability.