A software program replace Hewlett-Packard launched earlier this month for its OfficeJet printers is inflicting a few of these gadgets to turn out to be unusable. Since in regards to the second week of Might, the have been rife with complaints of OfficeJet printers bricking after they routinely put in the corporate’s most up-to-date firmware replace.
After downloading the defective software program, the built-in touchscreen on an affected printer will show a blue display with the error code 83C0000B. Sadly, there seems to be no approach for somebody to repair a printer damaged on this approach on their very own, partly as a result of manufacturing facility resetting an HP OfficeJet requires interacting with the printer’s touchscreen show. For the second, HP prospects report the one resolution to the issue is to ship a damaged printer again to the corporate for service.
Among the many affected printers are OfficeJet 902x fashions, together with the Professional 9022e, Professional 9025e, Professional 9020e All-in-One and Professional 9025e All-in-One variants. For those who personal an OfficeJet printer, in the meanwhile, your greatest guess is to disconnect your printer from the web in order that it doesn’t routinely obtain the buggy replace.
On Saturday, HP acknowledged the difficulty and instructed it was engaged on a repair. “Our groups are working diligently to deal with the blue display error affecting a restricted variety of HP OfficeJet Professional 9020e printers,” the corporate mentioned. “We’re recommending prospects experiencing the error to contact our buyer assist staff for help: .”
This isn’t the primary time considered one of HP’s current software program updates has created a headache for its prospects. In March, the corporate appeared to double down on its unpopular and commenced rolling out a safety replace that noticed extra of its printers not work with third-party ink cartridges.
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